What This Policy Covers and How It Applies
When you create a bigwinph account, we collect the registration details you submit — your name, email address, mobile number and date of birth. When you fund your account through GCash, Maya or InstaPay, our payment processor records the transaction reference and amount; we do not
-
1
store your full e-wallet credentials or PIN on our servers. We also collect device and session data — your IP address, browser type and the pages you visit — to keep your account secure and to detect unusual login activity. Cookies help us remember your session
-
2
preferences so you do not have to re-enter your details every visit. All data processing applies to eligible accounts where local law permits access to the platform. We retain your account data for as long as your account remains active and for a period afterward as
-
3
required by applicable law. If you withdraw and close your account, you may request deletion of personal data not subject to legal retention obligations. Any changes to this policy will be posted on this page with a revised effective date, and we will notify you by
-
4
email if the changes are material to how your data is handled.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.